Terms and Conditions at Bao Casino
1. General
1.1 Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you agree and confirm your consent with the Terms and Conditions.
2. Changes to Terms and Conditions
2.1 The Casino can change these rules whenever necessary. They will try to tell players by email if something changes. It’s a good idea to check this page every once in a while for any changes.
2.2 Each section of the terms and conditions means what it says and you can’t mix them up with other sections on the terms and conditions.
3. Who Can Play
3.1 You have to be at least 18 years old to play the Casino games.
3.2 You must also follow the rules of your country. It is your responsibility to make sure that you are allowed to play the games and deposit real money.
3.3 Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Lithuania, Dutch West Indies, Curacao, Gibraltar, Jersey, Greece, Belgium, Angola, Albania, Iraq, Jamaica, Uganda, Pakistan, Islamic Republic of Iran, Panama, Lebanon, Zimbabwe, Mauritius, Nicaragua, Yemen, Central African Republic, Côte d’Ivoire, Sudan, Liberia, Syrian, Arab Republic, Cayman Islands, Somalia, Congo, North Korea, Eritrea, Haiti, Sierra, Leone, Ethiopia, Myanmar, South Sudan, Burkina Faso, Libya, Mali, Barbados, Rwanda Czech Republic, Serbia, Syria, North Korea, Iran, Cuba, Portugal. The company cannot guarantee successful processing of withdrawals or refunds in the event that a player breaches this Restricted Countries policy. (The company reserves right to not process the winnings or refunds in the event that a player breaches this Restricted Countries policy)
3.4 Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.
3.5 The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
4. Availability of Games
4.1 Some games might not be allowed in certain places, so they won’t be able to play them. This could change from time to time.
4.2 It is not ok to use a VPN to play these games that are blocked – you may get in trouble and lose any money you win.
4.3 Blacklisted Territories All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
4.4 The followed NetEnt Braded Games can’t be offered in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey and Ukraine.
4.5 You can only play Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) in these countries: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany Greece Hungary Iceland Ireland Liechtenstein Luxembourg Malta Moldova Monaco Montenegro Netherlands North Macedonia Norway Poland Russia San Marino Serbia Slovakia Slovenia Turkey Ukraine.
4.6 Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.
4.7 Australians cannot play Amatic games.
4.8 People from the US, Singapore, Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan and the Philippines cannot play Microgaming games.
4.9 Canadians can’t play NYX games.
4.10 You can’t use a VPN to break the rules or you will not get your winnings if you do!
5. Accepted Currencies
5.1 The website allows playing for the following currencies: USD, EUR, CAD, NOK, RUB, JPY, BTC, BCH, LTC, ETH, AUD, NZD, DOG.
6. Fees and Taxes
6.1 You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.
7. Game Rules
7.1 When you accept these rules, it means you know how the games on the website work. You should also learn how much money you can win with each game.
7.2 When playing slots, you can bet up to 50 EUR and when playing table games, bet up to 100 EUR unless a different game rule says otherwise.
7.3 If your losses are not yet at their limit, then you can bet any amount of money – even more than the limit – but if this happens and you lose, the casino is not responsible for your losses.
8. Disclaimer of Liabilities
8.1 When you say yes to these rules, you know that sometimes gambling can mean losing money. The Casino is not responsible if this happens to you.
8.2 The Casino is not responsible if something goes wrong with your computer or the internet connection, so it might make it hard to use the Website or play games.
8.3 If we make a mistake and accept a bet or pay out money by accident, we have the right to cancel that bet and give back your money as if the mistake never happened.
8.4 If the Casino puts money into your account that doesn’t belong to you, it will stay with the Casino. If you take out any of this money before anyone knows about it, you need to pay it back. Tell the Casino by email if this ever happens.
8.5 The Casino and the people who work there do not promise that the software or website will work perfectly. They also cannot promise that you will be able to use the website and games all of the time without any interruptions. If something goes wrong, they are not responsible for any losses or damages.
8.6 You promise to pay for any problems or damages that happen because of using the website or playing the games.
8.7 The casino will decide if you have broken any rules and need to be stopped from using the website.
9. Use of Player Account
9.1 You are only allowed to have one account. If you have more than one account, the casino can close all of them and not give you money that you won. You cannot let anyone else use your account, even kids. If you get any money from having more than one account, the casino may take it back from you.
9.2 You can only use the website for personal use. Keep your account and info up to date. We might call the number in your user account to check if it is really you. We will try to contact you by email or phone if you want to withdraw money, but if we cannot reach you in two weeks, then we will lock your account until it is fully verified.
10. Anti-fraud Policy
10.1 The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
– participating in any type of collusion with other players
– development of strategies aimed at gaining of unfair winnings
– fraudulent actions against other online casinos or payment providers
– chargeback transactions with a credit card or denial of some payments made
– creating two or more accounts
– providing of forged documents
– other types of cheating
– or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend and/or cancel all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right and may be obliged to inform applicable regulatory bodies of the fraudulent actions performed by the player.
– low risk roulette play where the player betting equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table. (Placing bets on black/red only covers 36 of 37 possible numbers)
10.2 The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
– use of stolen cards;
– chargebacks;
– creating more than one account in order to get advantage from casino promotions;
– providing incorrect registration data;
– any other actions which may damage the Casino.
– providing of forged documents;
10.3 The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
10.4 In order to verify player’s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.
10.5 The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.
10.6 Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
10.7 Please mind that if you have requested a withdrawal, but the amount of bets made after your last deposit is not three (3) times higher than the amount of all unspent deposits, the Casino reserves the right to charge the transaction costs incurred concerning processing deposits and withdrawals. Regards these conditions, 15% of the requested amount will be charged while withdrawing. This decision is at the Casino’s sole discretion.
10.8 Our admin team can demand the following documentation in order to verify your identity:
– A photo of any ID such as a passport/ID card/driving license;
– A selfie (no pouting) with your passport/ID card/driving license, and a piece of paper which says something like “Hi Bao Casino” and has the correct date on it;
– A photo of your bank card (if you topped up using it) or a screenshot of your e-wallet;
– A photo of a document confirming your address (a bill or a bank statement where both your address and name are visible). Documents must not be older than 90 days;
– A photo with our live chat visible in the background.
10.9 Our admin team may want to verify your identity via Skype should we suspect that the account belongs to somebody other than the person it is registered with. In this case, we may ask the player questions about their play and transaction history, etc. During this time, your account will also be temporarily deactivated.
10.10 The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.
10.11 We process the Personal Information we collect from you in order to deliver our services. Complying with legal responsibilities, including complying with anti-money laundering (AML) and combating the financing of terrorism (CFT) laws.
10.12 In the event of chargeback at the account, the casino reserves the right to:
– charge the player a sum equivalent to the players available balance funds in order to compensate damages and expenses suffered by an incurred as a result of chargeback;
– claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.);
– close player’s personal account and/or discard all and any winnings gained as a result of such act or attempt to act.
10.13 Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal. Otherwise the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino.
11. Depositing
11.1 The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Keep in mind that a fee may be charged by the intermediary banks on deposits or withdrawals. Please contact our support team at [email protected] to inquire about the payment methods which are most favorable for your country of residence.
11.2 Using third party payments is prohibite. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.
11.3 Please note that the minimal amount of deposit is 10€ or an equivalent. The maximum amount of deposit depends on the payment method you decide to use and will appear when choosing the payment method Payments page.
11.4Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option.
12. Withdrawal Policy
12.1 The minimal withdrawal amount from the gaming account is 20 EUR/USD (200 NOK, 30 CAD/AUD/NZD, 90 PLN, 1500 RUB, 2400 JPY; 140 BRL; 0.00043 BTC; 0.007 ETH, 0.066 LTC; 0.017 BCH; 40 DOG; 20 USDT). The most you can get from your payment depends on the payment method you choose. If you ask for more money than the payment system lets, it will be sent to you in parts.
12.2 The Casino might check who you are before giving you money and they may not give it right away until they do that check. If what you told them is not true or if some information is missing, they won’t give you the money and may close your account. They may also tell other people what happened too.
12.3 Visa and Mastercard can help you get money from your website. But the credit card cannot be a business card, and it must be from a supported country.
12.4 For Visa, the USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia and Singapore are not supported.
12.5 For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, the Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.
12.6 The Casino cannot promise that credit card payments will always work. Sometimes the bank that issued the credit card can block it.
12.7 If needed, the Casino can use a different way to move money than what you asked for.
12.8 The Casino will process your withdrawal request in 0 to 24 hours, but some web wallets take up to 1 day to process it.
12.9 When you sign up for free spins bonus, the most money you can take out is 50 Euros or Dollars (500 Norwegian Krone, 75 Canadian/Australian/New Zealand Dollar, 200 Polish Zloty, 3750 Mexican Peso or 300 Brazilian Real). You can only take out 2,500 Euros or Dollars each day and 12,000 Euros or Dollars each month with Mystery Drops. Each week you can take out 2,500 Euros or Dollars and other currencies including Bitcoin. All progressive jackpot wins will be paid in full.
12.10 If you used a credit or debit card to deposit money and the amount you want to withdraw is less than what was deposited, we will pay the withdrawal back to the same card. If it is more, then it will be paid with another method.
12.11 We may need to check your identity before giving you your winnings. This could take up 72 hours. If you gave us wrong information, we can cancel all bets and any winnings and close your account. We will tell you by email if this happens.
12.12 Please, note that the internal operating currency of the website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino’s payment processing system. You will not be able to request a Bank Transfer for USD payouts. All Bank Transfer payouts in principle are processed within 3 (three) working banking days.
12.13 You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are in our experience limited to the equivalent of EUR 16.
12.14 Please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.
12.15 All costs that may occur upon refund procedure are on the player.
13. Refund Policy
If you want your money back, you have to ask within 24 hours of the purchase. If someone else used your account, you have 30 days to ask for a refund. If you paid with a credit card, we can only give back what you paid and no more. To get the rest of your money, we will use another way.
Before you get money back, the casino will take out any bonuses or winnings. If a purchase with a credit card might be unsafe, we will give all the money back to the credit card and tell people who need to know. You have to pay for any costs that come up when getting money back.
14. Dormant Accounts
If you have not used your account on the Casino for 12 months in a row, it will be called an inactive (dormant) account. The Casino can take out €10 or the equivalent in your currency from your account every month when it is inactive. This will happen at the start of each month if you still have money in your account. If you use your account again, they will stop taking money out.
15. EXPIRY PERIOD
You must tell the Casino if there is something wrong within 1 year.
16. Complaints
If you have any problems with our services, you can contact our customer service team. They will help you with your complaint. You must be the one to make the complaint, not someone else. If somebody else tries to do it for you, Casino will ignore it.
If we need to talk about a problem, we will use the contact information in your account. If there is disagreement between what you see and what’s on the server, the server records are right. We will look at our records to figure out what happened.
17. NON TRANSFERABILITY
You can not assign, pledge or transfer ownership under any title whatsoever to claims arising from these Terms and Conditions, the use of the Website or participation in the Games against the Casino without consent of the Casino. This prohibition is designed as a non-transferability clause ex article 83 paragraph 2 of book 3 of the Civil Code and includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, entity in any way shape or form.
18. ARBITRATION
All disputes which may arise between you and the Casino including their successors in title under general or special title as a result of these Terms and Conditions or as a result of further agreements and other acts in connection with these Terms and Conditions shall be settled exclusively by arbitration in Cyprus and in accordance with Cyprus Civil Procedure Rules.
